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FAQ

What is hirebike

hirebike is a 24 hour on-street bike hire service, providing bicycles for hire for residents and visitors from thirteen automated stations across Lincoln city centre and the LN6 area.

How does it work?

hirebike is very simple. Sign up as either a casual or annual member (either online or by calling 015522 370 143). Once you've signed up as a member, you'll receive a membership number and PIN. Simply key in your membership number and PIN at any of the stations and select a bike to rent. You can return the bike to any station, not just the one you rented it from.

Where are the bikes / stations located

Please see the map page for exact locations and numbers of bikes currently at our docking stations.

What about helmets?

Helmets are not provided with the hirebike as we are unable to guarantee the safety of the helmets provided. We do however encourage cyclists to wear a helmet and have teamed up with five local cycle shops who will offer a minimum 10% discount on helmets to all hirebike members.

Can I use a bike without my membership card or PIN number?

For security reasons you will need to have both your membership number and PIN number. You may change the PIN number to a 4 digit number that is more memorable for you - log into this website using the login page with your username and password and you can change your PIN online.

What if I forget my PIN?

Email us (lincoln@hourbike.com) or call us on 01522 370 143 and we will call you to verify your details and issue you with another card or PIN number.

I've noticed a bike at the station has been damaged.

If you find a bicycle that is damaged please tell us. If you have time it is useful if you can turn the saddle sideways to indicate to other people it is not to be used.

There aren't any bikes at the station.

There may be times when all the bikes are being used - or have been parked at other stations. It is normal for bikes from some locations to be used more frequently. Remember that you can check on availability via the online map.

What if there is a technical problem with the station I want to return the bike to?

In this case lock the bike securely nearby using the combination lock, and either email (lincoln@hourbike.com) or call us on 01522 370 143 to end your hire. The bike is your responsibility until you do this.

What if the station where I want to park the bike is already full?

In this case lock the bike securely nearby using the combination lock, and either email us (lincoln@hourbike.com) or call us on 01522 370 143 to end your hire. The bike is your responsibility until you do this. You can find out the code for your bike by logging into this website and clicking on the Rented Bikes button

How long can I take a bike for?

When you rent a bike you must return the bike within 24 hours. We will contact the renters of any unreturned bikes, and will consider a bike stolen if it is not returned to a station, or we have not been informed of its whereabouts within 48 hours.

How to open the combination lock

Line the four numbers up against the small triangle shapes
Push the two big silver shapes TOWARDS the numbers
The lock will pop open